IMAP (Recommended over POP3 to synchronize mail across devices)
Enter your full ASL Roma 4 email address (e.g., nome.cognome@aslroma4.it ) or your designated corporate username, depending on your IT department's specific setup.
A Guide to Compliance, Sovereignty, and Advanced Email Security | Zimbra Zimbra Mail Login Asl Roma 4
Azienda Sanitaria Locale Roma 4 - ASL ROMA 4
Are you attempting to access the mail portal from or from a remote home connection ? IMAP (Recommended over POP3 to synchronize mail across
| Issue | Likely Cause | Solution | | :--- | :--- | :--- | | | Typo, Caps Lock on, or password recently expired/reset | Carefully re-type your password. If the issue persists, use the "Forgot Password" feature or contact your internal IT helpdesk to have it reset. | | Browser-Related Problems | Corrupted cache and cookies, or an unsupported browser | Clear your browser's cache and cookies. Ensure you are using the recommended Chrome browser for optimal compatibility. | | "Network Service Error" | Issue on the Zimbra server side | This likely indicates a server or network problem. The best course of action is to wait a few minutes and try again. If the problem persists, report it to your IT support team. | | Mobile App Won't Sync | Incorrect server settings or outdated login credentials saved on the device | Double-check the IMAP/SMTP settings listed above. Remove the saved password from your device's account settings and re-enter it correctly. |
Choose between "Advanced (Ajax)" for full functionality or "Standard (HTML)" if you have a slower internet connection. Click Login: Click the "Sign In" or "Accedi" button. Troubleshooting Common Login Issues If the issue persists, use the "Forgot Password"
: The system uses TLS and HTTPS encryption to ensure that sensitive patient and administrative data remains protected and compliant with health regulations. IT Support and Troubleshooting
| Problema | Possibile Causa | Soluzione | | :--- | :--- | :--- | | | Password sbagliata o nome utente non completo. | Verifica di aver inserito l’email completa (@aslroma4.it) e controlla la tastiera (Bloc Maiusc attivo). Prova a reimpostare la password. | | Account bloccato | Troppi tentativi di accesso falliti o account disabilitato dall’amministratore. | Contatta il supporto IT di ASL Roma 4 per sbloccare l’account. Potresti dover attendere qualche minuto prima di riprovare, a seconda delle policy di sicurezza. | | Browser non supportato | Utilizzo di un browser obsoleto o non compatibile. | Aggiorna il tuo browser all’ultima versione (Chrome, Firefox, Edge, Safari) oppure prova un browser diverso. | | Errore “Connessione non privata” | Certificato SSL scaduto o problema di data/ora sul PC. | Verifica che la data e l’ora del tuo computer siano corrette. Se il problema persiste, contatta l’IT di ASL Roma 4. | | Problemi di connessione di rete | Rete aziendale interna non raggiungibile o problemi VPN. | Se lavori da remoto, assicurati che la VPN sia attiva e funzionante. Controlla la connessione internet generale. |
