Kerio Control Web Filter Is Not Activated Categorization Is Disabled Hot -

Open your terminal emulator (e.g., PuTTY) and log into the firewall's root environment using your administrative credentials. Navigate to the installation directory: cd /opt/kerio/winroute Use code with caution.

This critical issue typically stems from . Below is a complete guide to diagnosing and fixing the underlying causes. Direct Root Causes

There are three primary reasons why this status occurs:

: Users report that when the filter is "disabled," the entire security policy for web access may fail open or closed depending on configuration, leading to either security gaps or frustrated users unable to access legit sites. Open your terminal emulator (e

Go to the and check the current system clock. If it deviates by even a few minutes, configure an official Network Time Protocol (NTP) server (like pool.ntp.org ) to maintain accuracy.

To resolve the issue where the is reported as not activated and categorization is disabled, you typically need to address underlying DNS or authorization issues . This error often occurs when the firewall cannot reach the Zvelo categorization servers. Immediate Fixes

High – Web filtering rules relying on URL categories will not work; traffic may bypass policy restrictions or be blocked incorrectly. Below is a complete guide to diagnosing and

Go to Configuration > Network > Interfaces to check your primary DNS.

Web Filter categorization disabled. Serial number: ko-197974

Update the system database to disable automatic filter shutdown: ./tinydbclient "update SiteFilter set DetectReliability=0" Use code with caution. Restart the Kerio engine to apply changes instantly: /etc/boxinit.d/60winroute restart Use code with caution. Step 3: Clear Temporary Storage for License Validation If it deviates by even a few minutes,

Within your established SSH session, evaluate available space: df -h Use code with caution.

💡 If the error persists, check the Debug Log . Right-click in the log window, select Messages , and enable "Web Filter" and "License" logging to see exactly why the connection is dropping. If you'd like, let me know: What version of Kerio Control are you running? Is your license currently valid or recently expired? Are you seeing any DNS or connection errors in the logs? Share public link

Click , hit Apply to finalize settings, and reboot the firewall unit to flush local state pools. 2. Disable Engine Reliability Detection via SSH