Depending on your hotel's deployment setup, you will access the platform through either a cloud-based web browser or a local desktop client. Logging into SIHOT.Flex (Web-Based Client)
Before logging in, it is important to understand which version of SIHOT your property utilizes. Over its long history of innovation, SIHOT has transitioned from traditional on-premise installations to advanced cloud-based architectures. SIHOT.Cloud vs. SIHOT On-Premise
: Type your User Name and Password into the respective fields. Submit : Click Login or press Enter .
: Administrators should strictly limit user permissions. A front desk agent requires different access privileges than a general manager or a night auditor. Restricting access minimizes internal security risks.
For corporate operators managing Multi-Property Environments (MPE), the login process dictates cross-site visibility:
By understanding the different login types and following security best practices, you can leverage the full potential of SIHOT to streamline operations, increase direct revenue, and deliver an unforgettable experience to every guest.
| Issue | Likely Cause | Solution | |-------|--------------|----------| | “Invalid username or password” | Wrong credentials / caps lock on | Reset password via email or contact admin. | | Page won’t load | Wrong URL or network down | Verify URL; check hotel’s internet/VPN. | | Blank screen after login | Browser cache issue | Clear cache & cookies, or try incognito mode. | | “Account locked” | Too many failed attempts | Wait 15 minutes or ask admin to unlock. | | Missing property/modules | User role permissions | Have manager adjust role in SIHOT Back Office. |
This is usually accessed via a specific mobile sub-domain or a dedicated application link assigned by your IT department. Step-by-Step SIHOT Login Process
After 3 failed login attempts, your account will be suspended for security. If you’ve forgotten your password, reach out to your supervisor before the third try!
Manage and track payments, including bracelet payments for resorts. Troubleshooting SIHOT Login Issues If you cannot log in, try the following steps: